Frequently Asked Questions
Everything you need to know about your Coco & Lola shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. International delivery times vary by location.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery. Items must be in original condition with all tags attached. Please note that sale items are final sale.
How do I track my order?
Once your order has been dispatched, you will receive an email confirmation with a tracking number and a link to monitor your shipment's progress.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Afterpay, and Apple Pay.
How do I find the right size?
Each product page features a detailed size guide. If you are between sizes, we recommend checking the specific garment measurements provided or contacting our styling team for advice.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. Please contact our customer service team immediately if you need to make changes, though we cannot guarantee modifications once an order is in fulfillment.